FICANEX Services Limited Partnership
C3-1011 Upper Middle Rd.
Unit 1224
Oakville, ON, Canada
L6H 5Z9
Phone: 1-888-581-ATMS (2867)
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Current Issue: December 2014
FICANEX SERVICES – LINDA MATHESON RETIREMENT
FICANEX Services announces the retirement of Linda Matheson, Network General Manager, on January 16, 2015. Under Linda’s leadership we have seen our network grow from a B.C. regional based network to a network that spans every province from coast to coast. Financial Institution Participants have grown from 69 to 190; network ATMs from 550 to over 2,500; and Canadian Exchange cardholders have grown from 1.5 million to over 4.2 million; not to mention the tremendous growth we have seen south of the border and the value of North American connectivity to all Canadian Exchange cardholders.
Linda has been instrumental in developing leading edge solutions and services to ensure superior service to your cardholders and greater brand awareness for both our Financial Institution Participants and our unique national network.
We give great thanks to Linda for her 14 years of passion and commitment to our company, network, and all Financial Institution Participants, positioning us well for the future. Enjoy your well deserved retirement Linda, we will miss you greatly!
MEMBER RENEWALS
On August 31st, 2014 all Ontario Credit Unions under a Central 1 Master Agreement renewed their membership in the network reinforcing the value THE EXCHANGE® Network plays in providing superior service to cardholders both in Canada and in the United States.
FICANEX Services would like to thank each Participant in Ontario for your continued support of our unique network!
WELCOME NEW MEMBERS
On October 28, 2014 FICANEX Services welcomed CFF Bank to THE EXCHANGE® Network. CFF Bank, headquartered in Oakville, Ontario, will be a new debit card issuer targeting January 2015 for the rollout of debit cards to their customers. CFF Bank cardholders will have access to Exchange ATMs in Canada, as well as the Accel™ Network for ATM and POS services south of the border.
Welcome aboard CFF Bank and good luck with the rollout of your new debit cards providing your customers with the largest surcharge-free, inter-institution, full function ATM Network in Canada!
FAST FACTS – DID YOU KNOW?
In this issue we challenge you to test your knowledge of THE EXCHANGE® Network and the value it brings to your Financial Institution and your cardholders. Below is a list of 10 network facts. As you read along, keep track of how many you knew. We would love to hear how well you did so email your score to info@TheExchangeNetwork.ca. 10 is a perfect score, and remember, no cheating!
Did you know?
- There are over 2,500 surcharge-free Exchange ATMs in Canada.
- There are over 425,000 Accel™ ATMs and over 3 million Accel™ POS merchant locations in the United States.
- Your Financial Institution earns revenue each time your cardholder performs an Accel™ POS transaction in the
United States. - PIN Change transactions are available on every Exchange ATM.
- As part of our national We’re On Your Way™ marketing program your Financial Institution can order free sticky wipe
screen cleaners as cardholder giveaways. - As part of our national We’re On Your Way™ marketing program your Financial Institution can order free Take One
stands and flyers for in-branch support of the network and these flyers can also be used for onboarding purposes and
statement inserts. - Our ATM Locator App for smartphones and tablets has new features such as My Saved Locations and Share this
App functionality. - We created a custom Point of Interest File for GPS devices so cardholders can easily find a surcharge-free ATM
when en route. - Our ATM database includes a Landmark Field so you can further describe the exact location of the ATM, for example
“in the mall” or “beside the super market” making it super easy to find. - Our logo decal appears on all Exchange ATMs so cardholders can clearly identify that it is a surcharge-free
Exchange ATM.
THE EXCHANGE® NETWORK IS ON AIR FROM COAST TO COAST!
As part of our national We’re On Your Way marketing campaign we can once again be heard on radio stations from coast to coast. There are 3 radio spot themes that tie in nicely with our full suite of visuals that everyone can take advantage of in the FI area of our website. The radio sound files are also available if you wish to use them on your local radio stations or telephone systems.
And just a friendly reminder that we still have Take One stands and flyers as well as free sticky wipe screen cleaners as cardholder giveaways. Quantities are limited so place your order by emailing Nicole Cappon at ncappon@TheExchangeNetwork.ca.
Check the listing below for cities, stations and duration of our radio spots.
| City | Station | Date | Length | Details |
| Prince George, BC | 101.3 FM The River & 99.3 The Drive |
Oct 6 | Rest of the Year |
Includes Community cruiser plus visual exposure on CKPG TV & CTV |
| Vancouver, BC | JR 93.7 | Oct 6 | 8 | New Country |
| Vancouver, BC | Z95.3 | Oct 6 | 8 | Contemporary Hit Radio |
| Terrace, BC | CFNR | Oct 6 | 8 | Canada’s First Nations Radio |
| Kelowna, BC | Power 104 |
Oct 6 | 12 | Rock |
| Kamloops, BC | B100 | Oct 6 | 12 | Hot adult Contemporary |
| Whistler, BC | 101.5 Whistler FM |
Oct 6 | 26 | Includes commercial on Weather Report |
| London, ON | 98.2 Free FM |
Oct 6 | 12 | Classic Rock |
| Windsor, ON | MIX96.7 | Oct 6 | 8 | Hot adult Contemporary |
| Toronto, ON | Z103.5 | Oct 6 | 10 | Contemporary Hit Radio |
| Hamilton, ON | KX94.7 | Oct 6 | 12 | New Country |
| Ottawa, ON | KISS 105.3 |
Oct 6 | 8 | Today’s best Music |
| Halifax, NS | LIVE 105 |
Oct 6 | 12 | Modern Rock |
| Moncton, NB | K94.5 | Oct 6 | 12 | Contemporary Hit Radio |
| Charlottetown, PEI | HOT 105.5 |
Oct 6 | 12 | Top 40 |
| St. John’s, NL | OZ FM | Oct 6 | 8 | Hot Adult Contemporary |
SEASON’S GREETINGS
As 2014 comes to a close we reflect on another successful year for THE EXCHANGE® Network and thank you for your continued support and commitment of our unique network. On behalf of FICANEX Services Board and Staff, we would like to wish you a safe and happy holiday season and a prosperous New Year!