Ficanex Group is committed to supporting all participating credit unions and banks on THE EXCHANGE Network by providing excellent customer service. Any concerns or complaints will be responded to upon receipt. Depending on the nature of the complaint and its impact, the designated Canadian Exchange Central Switch Provider and any other Certified Switch Providers will be engaged by Ficanex Group to ensure items of concern are escalated for further investigation and resolution where required.
If you have a complaint or concern, please contact our support staff at firstname.lastname@example.org. If the concern has not been resolved to your satisfaction, please request the involvement of the Operations Manager.