Contact Ficanex

Ficanex Group

FICANEX Services Limited Partnership
2902 South Sheridan Way, Suite 202
Oakville, ON L6J 7L6
Phone:1-888-581-2867
Fax: 905-829-9996

If you would like additional information on our products and services, please contact

marketingandsales@ficanex.ca

If you are a participating financial institution and require support, please contact

techsupport@ficanex.ca

Complaint Handling

Ficanex Group is committed to supporting all participating credit unions and banks on THE EXCHANGE Network by providing excellent customer service.   Any concerns or complaints will be responded to upon receipt.  Depending on the nature of the complaint and its impact, the designated Canadian Exchange Central Switch Provider and any other Certified Switch Providers will be engaged by Ficanex Group to ensure items of concern are escalated for further investigation and resolution where required.

If you have a complaint or concern, please contact our support staff at support@ficanex.ca. If the concern has not been resolved to your satisfaction, please request the involvement of the Operations Manager.